FAQ's

1. How does Full Trolley work?

Full Trolley is an online grocery store where you can browse, select, and purchase a wide range of groceries and household items. Simply visit our website or mobile app, add products to your virtual cart, proceed to checkout, and choose your preferred delivery or pickup option.

2. Where do you deliver?

We currently offer delivery services to [list the areas or regions you serve]. If you're unsure whether we deliver to your location, please enter your zip code on our website, and we'll let you know.

3. What are your delivery options?

We provide two delivery options:

• Home Delivery: We'll deliver your groceries to your doorstep at your chosen delivery time.
• Store Pickup: You can place an order online and pick it up at our store during our operating hours.

4. Is there a minimum order requirement?

Yes, we have a minimum order requirement of [state the minimum order amount], which helps us cover the costs of processing and delivering your order.

5. How do I pay for my order?

We accept various payment methods, including credit/debit cards and digital wallets. You can choose your preferred payment option during the checkout process.

6. Can I return or exchange products?

We have a hassle-free return and exchange policy. If you're not satisfied with a product, please contact our customer support team, and we'll assist you with the process.

7. Are the prices on Full Trolley the same as in-store prices?

We strive to offer competitive prices, but they may sometimes vary from in-store prices due to promotions, discounts, and online-exclusive deals.

8. How do I track my order?

You can track your order's status by logging into your Full Trolley account. We'll also send you email notifications with updates on your order's progress.

9. What if I have dietary restrictions or allergies?

We provide detailed product descriptions and ingredient lists to help you make informed choices. If you have specific dietary concerns, please reach out to our customer support team for assistance.

10. How can I contact Full Trolley's customer support?

You can contact our customer support team via email at hello.fulltrolley@gmail.com, or you can call us at 84959477. We're here to assist you with any questions or issues you may have.

11. What measures do you take to ensure product quality and safety?

We work closely with our suppliers to ensure the quality and safety of our products. Our products are sourced from trusted brands, and we follow strict hygiene and safety standards throughout the storage and delivery process.

12. How do I provide feedback or suggestions?

We value your feedback and suggestions. You can provide feedback through our website or by contacting our customer support team. Your input helps us improve our services.